Syl · Complaints

Tell us what went wrong.

Companies, talent and anyone else can complain. Making a complaint never counts against you.

• Within 2 working days

  A written acknowledgement with your reference. It is usually instant.

• Looked into by a person

  Someone who was not involved reads it and may ask you for more detail.

• Within 8 weeks

  Our final response in writing: what we found and what we will do.

• Our founder, if you want

  Ask at any time and your complaint goes to our founder.

If you are not satisfied with our final response, you can contact the Information Commissioner's Office (ICO) if your complaint is about how we use your personal data or the Employment Agency Standards Inspectorate (EAS) if your complaint is about how we act as an employment agency or employment business.

Read our complaints policy, or email hello@sylpen.ai with "Complaint" in the subject.